THE MODEL

How the iCLM Model Works

The Integrated Community-Led Monitoring (iCLM) Model is a structured, data-driven system designed to enhance real-time tracking of healthcare services for populations most affected by HIV, TB, and Malaria. Developed by the Rwanda NGOs Forum in partnership with UNAIDS Rwanda, Rwanda Biomedical Center (RBC), and other key stakeholders, the model enables community monitors—who are also service users—to assess and report on healthcare service quality.

This system digitally transforms data collection by equipping monitors with tablets or smartphones pre-installed with data management software, allowing them to gather real-time insights on service accessibility, patient experiences, and gaps in healthcare delivery. The data is then analyzed and shared with healthcare providers, policymakers, and NGOs to facilitate evidence-based improvements in service delivery.

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Key Features of the iCLM Model

  • Digital Data Collection: Real-time feedback via digital tools.

  • Stakeholder Collaboration: Involves health facilities, community representatives, NGOs, and authorities.

  • Evidence-Based Decision-Making: Uses data to identify gaps, improve policies, and guide interventions.

  • Focus on High-Risk Populations: Prioritizes vulnerable groups like FSWs, MSM, AGYW, PWD, and PLHIV.

How It Works

Steps in the iCLM Model

Step

01

Community Data Collection

Trained community monitors use digital tools to gather feedback from patients and service users at health facilities.

Step

02

Data Analysis & Validation

Collected data is reviewed and analyzed to identify trends, challenges, and areas for improvement.

Step

03

Stakeholder Engagement & Improvement

Findings are shared with stakeholders to drive action, leading to changes that improve healthcare services.

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